CONTACT US
HALIFAX WATERFRONT LOCATION
Street AddressHalifax Waterfront
1549 Lower Water Street
Halifax, NS B3J 1S5
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Store HoursMay 10:00 am to 6:00 pm AST 7 days a week June 9:00 am to 6:00 pm AST 7 days a week July to August 9:00 am to 8:00 pm AST 7 days a week September 9:00 am to 6:00 pm AST 7 days a week *Hours are subject to change; weather permitting* |
Get In TouchPhone: 902 406 7774 |
Frequently Asked Questions
Store closures
Please note our Halifax Waterfront Location is weather dependent. Please note if you are returning a multi-day bike rental and weather may be an issue please confirm the return time or contact us in advance.
How do I make a reservation for a bike rental?
Bike rentals can be booked in-store, by phone or online. A booking fee applies to online bookings only.
Where can I park?
Parking Downtown is limited. On-street metered parking is free after 6:00 pm and on weekends. Please use this link to identify the best parking parkade.
If I return my bike early, do I get a refund?
The short answer is no. When you purchase a rental our live inventory systems strictly reserve that bike model and size for you for that duration. That means no other person can start or end their trip during that time period. If you are unsure of your travel plans or the duration of rental we suggest starting with the amount of time you are comfortable with. If you wish to extend your multi-day rental please call us and we will confirm the rate and availability. Availability and rate are only guaranteed when you have reserved and paid for your rental in full.
Who needs to fill out a waiver?
A waiver must be completed for each individual; those under the age of 18 (minors) must be accompanied by a guardian.
What happens if your storefront is closed and I have a reservation for a bike rental?
The I Heart Bikes storefront is weather-dependent. Booked tours proceed rain or shine. If you aren’t sure if we are open due to weather concerns please contact us. If you have an existing reservation for bike rentals or need to contact us urgently, please use our Support Line at (902) 719 4325.
Do you take private bookings for group tours?
Yes, we do take private bookings! If you would like to book a group rental or tour, please contact us. We can arrange custom tours for large groups, corporate outings, and more.
How do you change a flat?
Flats happen! If you intend on riding outside the city or are looking to complete a longer trek you should know how to change a flat. All our bike rentals include a tube replacement (Or patch kit by request) and carry all the equipment necessary for changing a flat. If you get a flat and need help please contact our storefront at 902 406 7774. Please remember to find the source of the flat. If your tire has been punctured by a small object like glass you will want to remove it to avoid another flat after your hard work.
If you are stuck please call us. We are happy to help.
Where are you located?
I Heart Bikes is located right on the Halifax Waterfront in a bright green shipping container. The closest street address is 1549 Lower Water Street. We are located beside Amos Pewter and the Restaurant, The Waterfront Warehouse.
What is your cancellation policy?
I Heart Bikes has a full 48-hr Cancellation Policy for all regular scheduled departures of our Best of Halifax E-bike Tour and 1/2 day, daily, 24-hour, and 2-Days rentals . Rentals over 2 Days have a 2-week cancellation policy. Please see our Cancellation Terms & Conditions for full details.
What if I am arriving by cruise?
Please make sure you have accounted for our time zone (Atlantic Standard Time) when booking your guided tour or bike rental. We are located a 10 to 15 -minute walk from the Cruise Pier. When you exit your cruise ship, turn to the right so that the Harbour is on your Right Hand Side. Continue walking along the Harbour Walk. Shortly you will come to a small green park where the boardwalk wraps around, at the end of this lot you will find us in a Bright Green Shipping Container.
When do multi-day rentals need to be returned?
A 24 Hr rental is exactly that; the bike is due back 24 hrs from the time you reserved the bike. For example, if you reserved the bike at 12:00 pm it is due back by 12:00 pm the next day. 3 Day and weekly rentals are due back on the last day by close unless otherwise stated. For example for a 3 Day rental, if you pick up the bike on Monday at 10:00 it will be due back by Wednesday before close (Typically 6:00). If you rented the bike for one week, it would be due back on the seventh day by close, in the case that you picked-up on Monday it would be due back Sunday by close. If you are not able to return the bike on the agreed-upon date and time please let us know as soon as possible.
Is a deposit required?
A deposit is required for all bike rentals. A credit card and government-issued ID (For Example: Driver’s License, Passport, Identification Card) is required to be present upon pick-up of the bike.
Where can I buy tickets for the Halifax-Dartmouth Ferry?
We sell tickets on site for the Halifax – Darmouth Ferry. Tickets are $2.75 for adults and $2.00 for Youth (18 and under) And Senior (65+). Tickets can be purchased with any major credit card or cash. Please note the ticket is one way unless you ask the attendant at the Ferry Terminal for a transfer which can be used on another trip within a 90 min time restriction.
What does your damage insurance include?
We offer optional daily damage insurance. Our basic standard insurance covers damages up to $100. It does not include theft, non-return of the bike or intentional abuse. The most common damages we see are: damaged brake levers, broken or damaged derailleurs, and untrue wheels.
We also offer extended damage insurance for our E-bikes. This insurance covers damages up to $250. It does not include theft, non-return of the bike, intentional abuse or any damage to the batteries. For full details on our damage insurance please contact us.
How do Electric Bikes work?
Our E-bikes are easy to use and don’t function much differently than a regular bike. With the help of our staff we will get you quickly acquainted to our E-bikes and you will be off in no time. You can easily adjust the amount of assist you would like making any hill or distance trek a breeze. Our E-bikes have a range up to 125km (Depending on the model you choose). Please note riders must still meet our basic requirements for riding a bike.