I Heart Bikes FAQ

Some of our Frequently Asked Questions:

Why should I take a tour with I Heart Bikes?

At I Heart Bikes we believe that Halifax is best experienced by bike. We love our city and yes we also love bikes. Combining our two passions we guarantee a unique and memorable experience that will introduce you to the greener side of the City.

Please read some of our reviews on Trip Advisor!

Do you take private bookings?

Yes we do take private bookings! If you would like to join one of our tours but do not see a time that fits your schedule or are looking for something custom, please contact us. We can arrange custom tours for large groups, corporate outings, and more. We can even arrange for picnic lunches!

Are your tours available in any other languages?

With enough advance notice private tours can be scheduled in French, Spanish, and German. While there is no extra charge for this service a minimum 20% tip is required for the guide--3 person minimum. Please contact us for further information.

Where do the tours start and end?

All tours start and end at I Heart Bikes on the Halifax Waterfront. For directions to our shop please click here.

Are the tours hilly?

Halifax is often referred to as “Hillyfax”. One advantage of joining our guided tours is our guides will carefully take you through the city and around the hills. If you are renting a bike and going on your own we recommend following one of our suggested routes or simply hopping off your bike and walking up the hill. If you are concerned please talk to one of our team members, we'll make some helpful recommendations such as taking our beginner's route to get yourself oriented.

Do I tip the guide?

We love our tour guides and we are sure you will too! If you are happy with your tour experience and the performance of your guide tips are gladly accepted.

What is the minimum # of persons that you will take on a tour?

Our tour minimum is two (2) persons. In the situation the two person minimum is not met and you have booked a single ticket we will contact you to make arrangements. Please book your tickets in advance.

Do I have to book a tour in advance?

You do not have to book your tickets in advance, however our tours can fill up quickly and you may be left without a spot. All our tour options are now available to purchase online.

What is the cancellation policy?

Reservations are non-refundable and must be paid for in advance. Tours proceed rain or shine. Rain ponchos are provided in the case of rain.

What happens if your store front is closed and I have a reservation for a bike rental?

The I Heart Bikes store front is weather dependent. Booked tours proceed rain or shine. If you aren’t sure if we are open due to weather concerns please check our live web cam on our website or check our Facebook Page . Updates regarding store front closures are posted immediately. If you have an existing reservation for bike rentals or need to contact us urgently, please use our reservations back-up line at (902) 719 4325Please note it is the responsibility of the customer to contact us using our reservations line to arrange the pick-up or drop-off time for bike rentals when weather may be an issue. We will happily have a member of our team meet you at the store to process your existing reservation or re-arrange the details of your reservation when possible.

Does the tour still proceed in the rain?

All scheduled tours proceed rain or shine. In the case of rain we will provide all riders with a rain poncho at no additional charge.

What kind of bikes do you provide during the tour?

We use lightweight, stylish, comfort city bikes (yes big comfortable seats) with a full range of gears that are great for cruising around the city. Please provide us with your height when making a booking so we can ensure we have the proper size available for you.

If you are looking to do long distance cycling we also carry a selection of road bikes. Our road bikes are delivered by order. Please contact us for more information.

If you feel you may need special accommodation, please contact us.

Is water included in the tour?

Every rider is provided with a cold bottle of water for the tour. During the tour you will have numerous opportunities to stop and hydrate!

How far in advance should I arrive before the start of the tour?

We recommend arriving no later than 15 minutes before the start of the tour. This provides you with enough time to get you fitted and acquainted to your bike.

Can I bring my own bike?

Sure! When you bring your own bike you receive 25% off the tour price.

What if I want to keep my bike for the rest of the day?

With any tour you receive 20% off the price of a regular bike rental.

I’m worried that I won’t be able to complete the tour, what kind of skill set do you need?

Our team at I Heart Bikes is dedicated to help even the most timid of riders feel confident and comfortable on the road. Having said that all riders should have prior experience riding a bike. We ask that all tour customers be able to start and stop your bike with out falling off and be able to change gears while riding. If you are nervous or unsure, come visit us at the shop before hand. We’ll get you familiar with the bike and help you decide if the tour is right for you or not.