PRIVACY POLICY

Hello! I Heart Bikes values your trust. We encourage you to read our privacy policy listed below to learn more about our practices and understand how we use the information collected from you when you visit our website or make a purchase from one of our stores. Remember, when visiting our website or using our services you are accepting our practices.

The following Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.iheartbikeshfx.com (the “Site”) and/or make a purchase in store.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site, Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

PERSONAL INFORMATION COLLECTED INSTORE

When making a purchase instore Personal Information may be collected in the following way:

1.- When making a reservation or purchase – We use third-party providers including Stripe and Fareharbour to power our Point of Sale system. When making a reservation or purchase instore you are agreeing to our Privacy Policy and Terms of Service.

2.- Leaving a security deposit – When renting equipment from one of our stores we require a deposit. When leaving a deposit we will keep on file through our POS system Personal Information including your driver’s license or passport number as well as a valid credit card (Please note we reserve the right to charge the full retail value of the bike or equipment if not returned in proper order). If you do not wish to leave this Personal Information service may be declined unless another agreed upon form of Personal Information is provided. By providing us with this form of Personal Information you are agreeing to the Terms of Service and Privacy Policy.

HOW DO WE USE YOUR PERSONAL INFORMATION COLLECTED THROUGH THE SITE?

We use the Order Information that we collect generally to communicate with you and fulfill any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations).
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we currently use the following third parties:

Fareharbour – to power our online store and point of sale system. Privacy Policy: https://fareharbor.com/legal/privacy/
Stripe – to process payments online and instore. Privacy Policy: https://stripe.com/ca/privacy
Amazon – to host our website data. Privacy Policy: https://aws.amazon.com/privacy/?nc1=h_ls
Google Analytics – to help us understand how our customers use our website. Privacy Policy: https://www.google.com/intl/en/policies/privacy/ . If you wish, you can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
WaiverSign – to power our online waiver. Privacy Policy: https://www.waiversign.com/privacy-policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

YOUR RIGHTS IF YOU ARE A EUROPEAN RESIDENT

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site or make a purchase in one of our stores, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES TO OUR PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACTING US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@iheartbikeshfx.com or by mail using the details provided below: 

I Heart Bikes Inc. 
1475 Lower Water St. Suite 240 
Halifax, NS B3J 3Z2