CANCELLATION TERMS & CONDITIONS

Please note we are not responsible for changes, cancellations or trip interruptions that may be caused by cruise ship, airline or other transportation related delays or a force majeure such as a natural disaster, fire, flood, act of god, terrorist act, epidemic, pandemic, strike or other activity outside of our control. Our below cancellation terms will still apply.

OPTIONAL TRIP PROTECTION

Optional Trip Protection is available for our regular scheduled retail departures for our Best of Halifax Guided Ebike Tour and Bike Rentals falling under our 48 Hr and Multi-Day Cancellation Terms. By purchasing the optional trip protection it allows you to cancel or reschedule your booking at any time for any reason up to 30 minutes prior to trip departure time for rentals ranging from 1/2 Day (4 hrs) to 2 Days (48 hrs). For multi-day rentals or rentals over 2 days (48 hrs) purchasing the Optional Trip Protection allows you to cancel up to 24 hrs before your departure date and time. You will be reimbursed for the full amount, less the cost of trip protection and processing fees. Our Optional Trip Protection is available at an additional cost of 15% of your subtotal. Our Optional Trip Protection is not available on group tours or private tours or our Rum Runners Self-Guided Tour Package unless otherwise stipulated at the time of booking. 

48-HR CANCELLATION TERMS

We have a 48 Hr Cancellation Policy for our regular scheduled retail departures for our Best of Halifax Guided Ebike Tour and any bike rental reservation spanning from 1/2 Day (4 hrs) to 2 Days (48 hrs). For Reservations over 2 Days please see our Multi-Day Rental Cancellation Terms below. For reservations under our 48 Hr Cancellation Policy, Cancellation must occur 48 hrs before the start of your reservation (AST) in order to be eligible for a refund. The start time of your reservation is shown on your booking confirmation. 

MULTI-DAY RENTAL CANCELLATION TERMS

For rental reservations over 2 Days, our Multi-Day Cancellation Policy Applies. Cancellations must occur in writing by email to: info@iheartbikeshfx.com TWO WEEKS from the start of your departure date or pick-up date shown on your booking confirmation in order to be eligible for a full refund.

DAMAGE INSURANCE

Our Damage Insurance covers accidental, non-intentional damages up to $150 to each bike on your order ( it does not include any damage to the battery or motor on e-bikes). Any repairs or replacement parts must be approved by I Heart Bikes. This means that damage to the bike is covered if the total amount of damage is less than or equal to the above-described amounts before tax. Damages above and beyond are not covered and the full amount of damage is charged to the customer. Damage insurance does not cover theft or the non-return of any bikes or equipment. Damage insurance must be purchased before the bike leaves the property of I Heart Bikes and time of rental. It is the customer’s responsibility to report any issues with the bike or any equipment upon return. If the conditions described above are not met the customers is responsible to cover the full cost of any damage that occurs to the bike while in their possession.

RUM RUNNERS SELF GUIDED BIKE TOUR PACKAGE CANCELLATION TERMS

All cancellations must occur by writing to: info@iheartbikeshfx.com Cancellations that occur within 60 days of the departure date and up to two weeks before are subject to a 25% processing fee. Cancellations before 60 days will receive a full refund. Cancellations that occur up to two weeks before the departure date are final sale and non-refundable.